Frequently Asked Questions

How much does delivery cost me?
The cost of delivery depends on the option you choose during your order process as well as current promotions. Shipping costs may vary depending on the shipping method you select, the delivery destination, the weight or size of your order, and any current special promotions.

To find out the exact delivery costs for your order, we encourage you to proceed to the payment step when ordering online. At that point, you will be able to see the specific delivery charges that apply to your order based on your choices.

What are the delivery times ?
Our deliveries are ensured by logistics partners such as DHL, FedEx or La Poste.

Delivery times may vary depending on destination and possible exceptional circumstances.

France & Belgium: 3 to 10 days
Rest of Europe: 5 to 14 days
Worldwide: 7 to 21 days

How to obtain an invoice?
You can download your invoice via the link in your confirmation email.

How can I follow the progress of my order?
You can keep an eye on the progress of all your orders placed. As soon as your package is shipped, you will receive a shipping email containing your tracking number. You will then just have to enter your tracking number on a tracking platform.

You can also track your package directly on the carrier's website. Tracking information will be visible 3-5 business days after receiving your tracking number.

My tracking number is not working, is this normal?
If your tracking number doesn't show any information, don't worry. Tracking information is generally available after 3 to 5 business days while the carrier updates it.

What are the payment methods?
Your Safety being our Priority, we only offer Secure and Guaranteed Payment methods without dangers.

We accept all credit cards.

Is my information secure?
Obviously !

The mention "HTTPS" present in the URLs of our Store testifies to the Quality of our Services and our desire to Secure your Information.

“HTTPS” is the variant of “http” secured by the use of SSL/TLS protocols, “HTTPS” is used to protect financial transactions on merchant sites such as ours.

As an e-retailer, we are aware that the use of SSL is becoming essential these days since it is the best way to protect your data and protect yourself against any potential hackers or identity theft.

When will I be charged after confirming my order?
If your payment is authorized, you will receive an order confirmation email and the amount due will be charged within 24 hours.

If your card is not authorized, it will not be charged. This is a rejection by the bank, in this case please use another payment method.